The following General Terms and Conditions of Sale govern the sale of merchandise by Giulia Donati - Via G. Quarenghi, 30 24122, Bergamo VAT: IT 04086480169
1. Orders & products
All orders are subject to email confirmation by us. Please note that the products displayed on the Website may be out-of-stock or discontinued, and availability is not guaranteed. Please note that while we have tried to accurately display the colours of products, the shape and measurements, it can be slightly different since each product is handmade.
All prices are in EUR. Prices may change without notice from time to time. The total amount doesn’t include shipping cost and taxes. We will inform you by email according to your country of origin.
3. Shipping costs
You are responsible for the shipping costs associated with the delivery of the products you purchase.
4. Shipments and Delivery
You can choose to receive the products you have purchased at your chosen address between 5 and 20 working days after the aforementioned email is sent.
5. Return policy
We want to make sure that you are completely satisfied with your purchases on this Site. If, for any reason, you are not satisfied with your order, you may return any UNUSED products within fourteen (14). Before sending any products back to us, please make sure that all of the following conditions have been correctly satisfied.
The product you wish to return:
a) must be unused, unwashed and in the same condition in which it was received by you.
b) must have all disposable seals still attached with the disposable seal that must still be intact;
c) must be returned complete with all of its parts and accessories;
d) must be sent in its original packaging;
e) must be shipped back to our fulfillment house in fourteen (14) days.
f) must be sent in one single shipment;
6. Compliance checks for returned products
Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), including all accessories and documents. We reserve our right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
7. Refund policy
Refunds are processed within approximately thirty (30) business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the website. If you paid by credit card, refund times will depend on the credit or debit card company’s policies. Be aware that the refund date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees. If you paid by PayPal (where available), refunds will be credited to your PayPal account and will be visible immediately. The date of reimbursement to the credit card associated with your PayPal account depends on the company that issued the card.
8. Exchange Policy
In certain circumstances detailed below, you shall be entitled to
exchange your product for a different size or colour of the same product
type provided they are of equivalent value.
Exchanges are subject to product availability at our warehouse. You can request an exchange contacting us by email: firstname.lastname@example.org or by telephone: + 39 348 9060825 from monday to friday from 9am to12am and from 2pm to 6pm.
If any provision of these General Terms and Conditions of Sale is determined to be invalid, illegal or unenforceable, the remaining provisions of these General Terms and Conditions of Sale remain in full force to the extent permitted by law.
11. Force majeure
Provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.
12. Errors and inaccuracies
Our goal is to provide complete, accurate, and up-to-date information on
our website. Unfortunately, it is not possible to ensure that any website is
completely free of human or technological errors. This website may
contain typographical mistakes, inaccuracies, or omissions, some of
which may relate to pricing and availability, and product information. We
reserve the right to correct any errors, inaccuracies or omissions,
including after an order has been submitted, and to change or update
information at any time without prior notice.